Returns & Exchanges Policy

1. Goods sold are strictly non-refundable

2. Items sold are exchangeable within 14 days of receipt of product. 

3. Exchanges should be accompanied with the respective sales invoice or delivery receipt. 

4. To be eligible for an exchange, the following conditions must be met:

• Item(s) must be in their original packaging
• Item(s) must be in their original condition
• Item(s) pricetage/hangtag must be intact with the packaging
• Item(s) must be unused
• Item(s) must have NO alterations of any form, including cutting of labels

5. The management reserves the rights to refuse your exchange if your items do not meet the above conditions.

• The exchanged item will have to be of an equal value or a higher value than the original item. Top up of the additional difference is required if an exchange item is of a higher value than the original. If the exchanged item value is lower than the original, a store credit voucher will be issued. Please take note that there will be NO CASH REFUND for returns.
• Items purchased can only be exchanged at our retail outlet.

6. Items can either be exchanged for different products AND/OR a store credit voucher will be issued

• Validity of store credit voucher is 1 year from the date of issue
• The store credit voucher can only be used at our outlet(s)